OUR POLICIES

At Milford Spa Lofts, we make every effort to give our visitors a fair, valuable and beneficial experience. We believe that our policies do just that. Read about them below and contact us with any questions you may have.

• All packages expire in one year.

• Cancellations must be made 24 hours in advance.

• All no shows will be charged full service.

• If you are late for an appointment, your treatment will end on time so that the next appointment may begin as scheduled.

• We reserve the right to refuse or discontinue service to anyone demonstrating behavior that is perceived to be inappropriate or disruptive to our spa atmosphere.

• Accepts all forms of payment. No cash on premises - exact change only!

• No returns.

As a spa guest, it is your responsibility to:

• Communicate your preferences, expectations and concerns.

• Communicate complete and accurate health information.

• Treat staff and other guests with courtesy and respect.

• Quiet, Please: Turn off cell phones upon check in and speak softly. We are a haven for all those coming here to relax and enjoy a tranquil stress-reducing experience.